Substitute finish: household message card
Original editorial worksheet — Urban Nest Edit

Fictional example, reproduced from this publication’s original article. Jo and Ren and the seller offer are invented. These messages do not establish legal rights, seller remedies or a response guarantee. Actual seller options remain unresolved.

1. Jo forwards the offer without accepting
The seller says the pale oak version is unavailable and has offered dark walnut. I haven't accepted the substitute. Here is the actual offer and the selected variant. Would you like to consider this finish, or should I ask what other options are available?

2. Ren answers the changed finish
I don't want the dark walnut finish for this room. My agreement was for the pale oak version, so please don't accept this substitution. Could you ask about the available options and send their answer before changing the order?

3. Jo confirms the next action
Understood. I will ask about the options and won't authorize dark walnut. I'll share their answer before agreeing to a change.

Your own record
Original item and selected finish: ____________________
Actual substitute offer and source/date: ____________________
Has anyone already accepted it? ____________________
Household answer to the changed finish: ____________________
Actual deadline, only if supplied: ____________________
Question sent to seller / date: ____________________
Seller’s actual answer: UNKNOWN until received: ____________________
Next action and person responsible: ____________________

If a substitute has already been accepted, do not send the example’s statement that it has not. Record what actually happened. Do not fill unknown retailer options with an invented refund, cancellation route or timetable.